IMCRW Firmware Update

[ashoori]

Our IMCRW’s Firmware versions are 2.36. We hadn’t any problem with this version in OS/2 and ATM could detect then. It is a time that we upgraded ATMs and installed APTRA™ Advance NDC on them. Since they are upgraded, they do not detect IMCRWs. I found a Floppy Disk Image (imcrwupgr2.56.IMZ ) that is for Firmware version 2.56. They told me to put it into the Floppy Drive to run Update automatically and it happened. I mean when I put the Disk into Floppy Drive and turned the system on, it said the Current Firmware is 2.36 and update conducted and Successful massage appeared. But when system restarted, the version was the same 2.36. I among your Forums that to update I should go to DIAGNOSTIC menu and choose MODULE UPDATE TOOL/MODULE LOAD FILE. Although it said System Updated successfully, result was the same as before.
I found a disk containing version 2.50 which could change 2.36 to 2.50. But when we connect updated IMCRW in OS/2 environment, Windows can’t detect IMCRW and after Windows booting, BIOS contents are erased.
Is our updating way wrong or the disk has problems?
What is the suitable Firmware for IMCRW to be compatible with OS/2 and Windows?
Where can I get that?

[Dan]

Maybe your problem is not in firmware version,but something in RS-232 port settings?
Can you connect any modem and verify the port?
In Aptra,in the registry COM port is set?
You can make a reset for IMCRW and try to connect again and watch what happens.
What type of ATM and Aptra do you have?
Now, Operating System is Windows XP or OS/2?

[ashoori]

Application: APTRA™ Advance NDC Vesion 3.1.1
ATM Models: Personas™ 75, Personas™ 77 and Personas™ 86
Operating System: Windows XP Professional (Service Pack 2)

[Dan]

You can try to Clear NVRAm on SSPA/SSPB , then reset IMCRW ( 3 switch ON- power On for 15-20 sec, switch OFF), then from SA ( System Application) in Windows, by Administrator, chek if IMCRW is present.

[Dan]

ashoori Did you have undertaken some actions of what I said ?

[ashoori]

I have not yet tested the IMCRW. Do you guess the problem is not the low version of the Firmware, and the problem will be solved by resetting the IMCRW? What do I have to do exactly to reset the IMCRW?

[Dan]

I think you have a problem with RS-232 settings in your new image,with Win XP, Aptra.
Maybe i'm wrong but I think, theoreticaly, updating of IMCRW firmware occurs from Aptra when system is loading and IMCRW have a connection with RS-232 of PC.
But,if you don't have RS-232 connection, system can not upgrade the firmware.
Can you test RS-232 ports? try to connect any device ( like a modem) in these ports and testing with hyperterminal.

Добавлено спустя 2 часа 54 минуты 44 секунды:
From IMCRW manual:

"IMCRW FIRMWARE
The IMCRW firmware contains code for all current software and hardware features, such that if the hardware is available and is “switched on” by the software, it will automatically operate.
On start-up, the IMCRW compares a downloadable software component on the ATMs hard drive to its on-board firmware and automatically performs the download if a difference is found."

[ashoori]

I tested the COM1 and COM2. The IMCRW cable is a Cross cable, and I plugged it to the both COM1 and COM2 and ran the two Hyper-Terminal programs. I put the setting of both of the ports as follows:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
I sent data from COM1 to COM2 and vice versa, that means both of these ports are capable of sending and receiving data.

Does this testing suffice? The IMCRW itself seems to be right and working because it works properly in OS/2.

[Dan]

I did not understand, you testing by Hyperterminal connection between COM 1 and COM2 with ATM's cable RS-232- IMCRW?
If so,then I think that is wrong,because RS-232 - IMCRW cable on ATM is different from nullmodem( rs-232 crossover) cable.

nullmodem.JPG

PC-IMCRW.JPG

In previos post you say, your 77 ATM's working OK with Win XP and Aptra 3.1
Can you look at COM settings in these ATM's and compare with 5886 settings: COM port propreties -by Manage My Computer-Device Manager-Ports- Com1-properties and from registers: regedit-HKLocal Machine-Hardvare-Devicemap-Serialcomm and registry of Aptra ( I don't remember exactly where)

[ashoori]

Are you sure that the PC Cable to IMCRW should be Straight and not Cross?
If you look at the PIN Numbers at the two sides of the drawing you had sent, you can see that the Cable is in Cross not Straight.

[Dan]

I did not say,that PC-IMCRW cable is straight.
In the first picture,there is a nullmodem cable for connection between 2 computers ( in your case, com1 and com2 on the PC)
In the second picture,is not a nullmodem cable, it's a cable for coonection between PC and IMCRW.

[ashoori]

You’re right. I also meant that since in the PC to IMCRW cable the 2 to 3, 4 to 6 and 7 to 8 pins are connected to each other in cross, one end of that can be connected to COM1 and the other end to COM2, and then we can test both of the ports with two Hyper-Terminal programs.

[Dan]

You can do whatever you want, I think I exposed my opinion above.

[kentaur]

Hi ashoori,

What XFS do you use?
What component version of RS232IMCRW?

[ashoori]

You can do whatever you want, I think I exposed my opinion above.

Dear Dan, Please don’t get upset. You are the only person who can help me and until now, all the answers given by you to me have helped me a lot. It seems to me that we are now assured about the soundness of the IMCRW, since it is working in OS/2 environment. I have also examined the Cable and it is in accordance with the Pinout that you have sent for me. COM ports also appear to be sound as they work with the Hyper-Terminal. We have had two problems at the same time; one is about the IMCRW and the other which is about the Cash Dispenser the problem of which has been raised in a separate Post. Regarding the Cash Dispenser, I had written that the Personas™ 77 machines are working properly; however, with regards to the IMCRW, there is no difference between Personas™ 86 and Personas™ 77.
Only two possibilities remain here: One is that the Client’s settings have been cluttered or for instance, the IMCRW’s XFS Service Provider (Driver) has been totally deleted or that the Firmware of the IMCRW has been low. Is it possible that the Diskette we are using for updating has problems, or should we use a higher version? I have heard that it has up to version 2.93. Do you have the same version?

Posted after 13 minutes 29 seconds:

What XFS do you use?
What component version of RS232IMCRW?

APTRA™ Advance NDC Version 3.1.1

[Dan]

I had written that the Personas™ 77 machines are working properly;

Then, try to change PC from 77 with 86 and testing, if IMCRW is present on 77, if is present on 86.

What XFS do you use?

He ask you about XFS,not version of Aptra.
You can see version of XFS in: C:\Program Files\NCR Aptra\ Aggregate Installer\ Activity.log or from Supervisor - Display Software details
Open Activity.log and you will find something like this:

Entry Type=AGGREGATE_INSTALL
User Account=NCR
Name=Standard XFS 4.5.1
Version=04.05.01

Firmware of the IMCRW has been low. Is it possible that the Diskette we are using for updating has problems, or should we use a higher version?

Why you try to update firmware from diskette?
I repeat:
On start-up, the IMCRW compares a downloadable software component on the ATMs hard drive to its on-board firmware and automatically performs the download if a difference is found
Change the IMCRW from 86 to 77 ( where everithing is OK).
If firmware is lower, 77 ATM will a automatic upgrade of firmware.

[ashoori]

Folder: Program Files\NCR APTRA\Aggregate Installer
File: activity_inst_xfs.log

Entry Type=AGGREGATE_INSTALL
User Account=SYSTEM
Version=04.02.01

[Dan]

Do you have the same image ( Ghost, acronis) of Win XP , Apra for 77 and 86 ATM's?

[ashoori]

Do you have the same image ( Ghost, acronis) of Win XP , Apra for 77 and 86 ATM's?

Yes

[Dan]

Another thing,what you can try to do is a NVRAM Clear of SSPB.

Добавлено спустя 2 минуты:
How is setted every Dip Switch on SSPB, on 77 ATM and on 86 ATM?
Dip switch 5 ( Serial/Parallel En/Dis)is Enabled?

Добавлено спустя 48 минут 30 секунд:
I forgot, you have Pele II Mainboards.
Note: Be sure you have a print out of the current configuration before clearing NVRAM.
To clear NVRAM on Pele II :
1. Turn on switch 4. Do not touch any other switches.
2. Reset the ATM for about 1 minute or so. “NVRAM Clear” should display on the CRT.
3. Turn off switch 4 and reset the ATM.

Pele2Switches.JPG

Добавлено спустя 5 минут 59 секунд:
If you connect a SDC MCRW, in Aptra that device (MCRW) is present?

Добавлено спустя 16 минут 3 секунды:
Maybe,after install, you need to configure SDC- RS-232?

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